Privacy Policy
This privacy policy aims to inform you about how we collect, use, store, and share your personal information when you use our website mawaya.com. We are committed to protecting your privacy and complying with applicable data protection laws, including the Privacy Act 1988 in Australia and the General Data Protection Regulation (GDPR) in Europe.
1. Personal Information Collected
We collect the following personal information:
- Identification Information: Name, address, email address, phone number.
- Transaction Information: Payment details, purchase history, shopping preferences.
- Browsing Information: IP address, browser type, operating system, pages visited, visit duration, clicked links.
- Marketing Information: Communication preferences, interactions with our emails, participation in our promotions.
2. Use of Personal Information
We use your personal information for the following purposes:
- Order Processing: To process and deliver your orders, including sending confirmations, invoices, and delivery notifications.
- Customer Service: To respond to your inquiries, resolve your complaints, and provide after-sales support.
- Marketing: To send you marketing emails, promotional offers, product news, and satisfaction surveys if you have opted in.
- Service Improvement: To analyze your shopping habits and preferences to improve our website, products, and services.
- Legal Compliance: To comply with our legal obligations and respond to requests from judicial or regulatory authorities.
3. Disclosure of Personal Information
We only disclose your personal information to the following parties:
- Service Providers: Such as payment processors, delivery companies, marketing partners, who act on our behalf to perform certain business functions.
- Business Partners: When necessary to provide you with a service, such as managing loyalty programs.
- Legal Compliance: If required by law to disclose your information to comply with a legal request, or to protect our rights, safety, or the safety of others.
4. Storage and Security of Information
Your personal information is stored on secure servers located in data centers protected by appropriate security measures, including firewalls and SSL (Secure Socket Layer) encryption for online transactions. We limit access to your personal information to only those employees, agents, and contractors who need it to perform their work.
5. Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored in Shopify's data storage system, databases, and the general Shopify application. Your data is kept on a secure server protected by a firewall.
Payment:
If you make your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted in accordance with the payment card industry data security standard (PCI-DSS). The information related to your purchase transaction is retained only as long as necessary to complete your order. Once your order is finalized, the purchase transaction information is deleted.
All direct payment gateways comply with the PCI-DSS standard, which is managed by the PCI Security Standards Council, a joint effort by companies such as Visa, MasterCard, American Express, and Discover.
The PCI-DSS requirements ensure that credit card data is handled securely by our store and its service providers.
For more information, please refer to Shopify's Terms of Service here or their Privacy Policy here.
6. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence, including the United States, Canada, and the European Union, where data protection laws may be less stringent than those in your country. We take all necessary measures to ensure that these transfers comply with applicable law and that your information is protected.
You may be directed away from our website by clicking on certain links present on our site. We do not assume any responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.
7. Access, Correction, and Deletion of Information
You have the right to access, correct, or delete your personal information, as well as to restrict or object to its processing. To exercise these rights, please contact us at contact@mawaya.com
We are committed to responding to your requests within a reasonable time and in accordance with applicable law.
8. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activities on our website. Cookies are small text files stored on your device that allow us to recognize you during subsequent visits and offer you a personalized experience. You can set your browser to refuse cookies, but this may limit your access to certain features of the site.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.
10. Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this website.
11. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will be posted on this page and will take effect immediately. We encourage you to review this page regularly to stay informed of updates.
12. Contact
For any questions or requests regarding this privacy policy, or to exercise your data protection rights, please contact us at contact@mawaya.com