FREQUENTLY ASKED QUESTIONS

FAQ

Sugaring hair removal method

1. What is sugaring hair removal?

Sugaring is a natural hair removal method that uses a paste made from sugar, lemon, and water. Unlike waxing, this method is gentle on the skin because the paste adheres only to the hair and dead skin cells, providing a natural exfoliation.

2. What is the difference between sugaring and waxing?

Sugaring is gentler on the skin as the paste only adheres to the hair and dead skin cells, whereas wax also sticks to live skin cells, which can cause more pain and irritation. Additionally, sugar paste is 100% natural and water-soluble, making it easier to clean up after the session.

3. Is sugaring painful?

Sugaring is generally less painful than waxing. However, if you have never removed hair from the root before, it is normal to experience some discomfort at first.

4. Is sugar wax reusable?

Yes, sugar paste can be reused several times during a single session. However, once the paste becomes too soft and no longer sticks properly, it’s time to replace it.

Skin preparation and care

1. How should I prepare my skin before a sugaring session?

To prepare your skin, we recommend exfoliating the area to be sugared 24 to 48 hours before the session. This will help prevent ingrown hairs. On the day of sugaring, make sure your skin is clean and dry. Avoid using creams or oils before the session.

2. How long should my hair be for sugaring?

For optimal effectiveness, your hair should be about 3 to 6 mm long (the size of a grain of rice). If your hair is too short, the paste may struggle to catch it.

3. How can I prevent ingrown hairs?

To prevent ingrown hairs, it’s essential to exfoliate regularly and moisturize the skin after sugaring. Use a gentle scrub, every two days between sugaring sessions.

4. Is it normal to have redness after a sugaring session?

Yes, it’s normal to experience redness or slight irritation after sugaring, especially if you have sensitive skin. To soothe your skin, apply a cold compress and avoid using scented or alcohol-based products for 24 hours after the session.

5. What products do you recommend to soothe the skin after sugaring?

At Mawaya, we offer a range of post-sugaring products, such as hydrating oils and soothing creams, designed to calm and moisturize the skin after hair removal.

Using sugar paste

1. Why isn’t my sugar paste sticking to my hair?

If the paste isn’t sticking, it could be due to several factors: hair length, paste temperature, or technique. Ensure your hair is long enough, and the paste is at the right temperature. Apply it against the direction of hair growth and remove it in the direction of hair growth.

2. How do I soften my sugar paste if it’s too hard?

If your sugar wax is too hard, you can soften it by microwaving it for 5 to 10 seconds. Be careful not to heat it too long to avoid making it too liquid.

3. Step-by-Step Instructions

🍯 Heat your jar of wax in the microwave for 5 to 10 seconds, without exceeding 30 seconds to avoid burns.

🚫 The wax shouldn't turn liquid. If it does, it's too hot. Let it cool down a bit.

💧 Lightly dampen your fingers, then knead the wax for about 15 seconds.

🫰🏼 You should get a slightly sticky texture.

If it's too sticky, it might mean your fingers are too wet. In that case, just add a little more wax to make it less sticky.

If it's too firm, try dampening your fingers a bit more.

🌟 Once your wax is just right, you're ready to start waxing!

💡 Tip: Exfoliate 24-48 hours before waxing for the best results.

4. How do I clean up sugar paste after use?

Our sugar paste is water-soluble, making cleanup easy. Simply rinse your skin or any surfaces with warm water to dissolve the sugar residue.

Sugaring areas

1. Can I use sugar wax on sensitive areas like the face and underarms?

Yes, sugar wax is ideal for sensitive areas such as the face, underarms, and bikini area. It is gentle and effective, minimizing the risk of irritation.

2. Is it safe to use sugar wax during pregnancy?

Absolutely! Sugaring is gentle and safe for pregnant women. It is particularly recommended during this time due to increased skin sensitivity.

Storage and shelf life

1. What is the shelf life of Mawaya sugar paste?

Mawaya sugar paste has a shelf life of approximately two years if stored in a cool, dry place. Make sure to reseal the jar tightly after each use.

Shipping and returns

1. What is your return and refund policy?

At Mawaya, we are committed to providing you with the best experience possible. If you are not satisfied with your purchase, you can return unused products in their original packaging within 14 days for a refund. Please check our full return policy on our website for more details.

2. How long does it take to receive my order?

Shipping times vary depending on your location in Australia. Generally, you can expect to receive your order within 5 to 10 business days. Please note that delivery times may be longer during peak periods.